Health 2000 Replaces Manual Systems

Profile

  • Health 2000
  • 50 branches with owner operators.
  • 8 head office staff.
  • Health sector.

Challenges 

  • No internal IT expertise. 
  • No centralised sales database – relying on faxed results recorded in Excel at head office.
  • No visibility on store inventory management and sales results.

Milestones 

  • Sep-08 - Automated daily collection of data from all branches commences. 
  • Jan-09 - RPM Retail goes live.

Results

  • Dead Stock across the group decreased by $20,000 per store by July 2009.
  • Sales across the group increased by +5% each year.
  • Gross Margin % across the group increased by +0.5%. 
Weight: 
3
RPM Retail has now replaced all our manual systems for monitoring results and providing feedback to store managers. I use RPM Retail every day to track the group’s KPIs by store, by category and by supplier. Our promotional activity and negotiations with suppliers is significantly improved now that we have real time visibility on the performance of our products.
Alan Morpeth, C.E.O, Health 2000
Shortly after implementing RPM Retail across our stores and head office, we engaged the support of our supplier partners. This not only helped to subsidise the investment in RPM Retail, but also gave suppliers a tool to reduce out-of-stocks, reduce the volume of dead stock, and support the drive for stronger gross margins.
Geoff Moth, Operations Manager, Toyworld New Zealand

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