The Retail Scientist Blog

The Retail Scientist Blog

Case Study

Revolutionising Retail Performance

Discover how Sanders Pharmacy achieved unprecedented retail efficiency and customer satisfaction in a competitive market with the innovative RPM software.

Sanders Pharmacy's success story with RPM exemplifies the transformative impact of data-driven retail performance management.
By harnessing the power of RPM's analytics and smarter ordering solutions, Sanders Pharmacy optimised its operations and elevated the customer experience, setting a new standard for excellence in community pharmacy.

The Challenge

Sanders Pharmacy faced the daunting task of optimising retail inventory performance amid rising prescription numbers and evolving discount competition. With over 4,700 SKUs and $40,000 in Dead Stock, the pharmacy grappled with space constraints and inefficiencies.

The Solution

Harnessing RPM

Sanders Pharmacy embraced RPM, the cutting-edge Retail Performance Management software that connected seamlessly to their Toniq Point of Sale (POS) system. Leveraging RPM’s suite of smarter ordering solutions and comprehensive retail analytics, Sanders Pharmacy revolutionised its inventory management practices.

By harnessing RPM’s benchmarking, real-time insights and category management tools, the pharmacy gained unparalleled visibility into key performance indicators (KPIs), empowering data-driven decision-making.

The Results

The impact of RPM was transformative:

Our retailing has undergone huge change over the last 5 years. We couldn’t have remained successful and growing without the data and advice from RPM Retail.
Gemma Perry, Sanders Pharmacy

9% Sales Increase

Sanders Pharmacy experienced an impressive 9% increase in over-the-counter (OTC) sales across all categories, fueled by strategic assortment optimisation.

800 Fewer SKUs

Through RPM's intelligent analytics, Sanders Pharmacy rationalised its product range, reducing SKUs by 800 and minimising dead stock.

Enhanced Efficiency

RPM's intuitive ordering software streamlined procurement processes, saving time and resources while ensuring optimal stock levels.

2% Profitability Boost

In a competitive discount market, the pharmacy achieved a remarkable 2% uplift in profit margins, underscoring the power of data-driven decision-making.

Customer Satisfaction

The revamped shop layout, guided by RPM insights, receives accolades from customers, enhancing their shopping experience and fostering loyalty.