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The Difference Ownership Makes
It’s hard work owning a business and employing staff. That was the biggest lesson I learned when I started my own software and consulting company. Until you’ve been the person who is responsible for paying the wages, you don’t understand the effort involved.
The Difference Ownership Makes
It’s hard work owning a business and employing staff. That was the biggest lesson I learned when I started my...
Time For A Change of Model
The current model of community pharmacy is past its use-by date. Everyone knows that there is a shortage of qualified...
Beyond the price tag: create valuable experiences.
There’s a mistaken belief in NZ pharmacy that: “We have to drop our prices — that’s what customers want.” And while I...
Feedback is the Breakfast of Champions
Why do we keep the score in sports games and hundreds of other games and activities? Because visible, relevant measurement...
Measure, Plan & Act
Pharmacies have become increasingly complex businesses with multiple revenue streams and profit drivers. One frustration I encounter when working with...
What do AI and robots mean for your pharmacy?
Artificial intelligence and robotics are coming to pharmacy. You would have to be living under a rock to be unaware...