Privacy Policy for this website (

This Privacy Policy was last updated on 31 May 2024.

Collection and use of Personal Information

When you use certain functions of this website, we will ask for your personal information.

We will safeguard your personal information (information that identifies you as a natural person) and respect your rights under the Privacy Act 2020. RPM Retail collects information through its website via its Contact Form, in order to respond to inquiries. Some personal information is also collected through our email signup form, which is hosted by Mailchimp but linked to from this website.

Any information you provide will be:

  • held and used only for the purposes stated and we will not disclose the information to others unless disclosure fits the purposes or we are required to do so by law.
  • stored in a secure electronic database.
    provided to you when requested.
  • updated or corrected at any time you request.
  • accessed only by staff of RPM Retail and authorised contractors.
  • disposed of appropriately, when no longer required for the stated purposes.

In providing any information to us you agree to your details and those of whom you have provided being used for the purposes of RPM Retail. You agree that you are providing correct, up to date information and have the right or permission to provide it on behalf of others.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong.

Security and storage of Personal Information

We store the personal information we collect from you in compliance with the Privacy Act 2020 and take practicable steps to ensure the security of your personal information. We use trusted third-party providers to store and process our data and ensure that our cloud-based platforms meet New Zealand privacy requirements. For more information on privacy practices for our key third party providers, see the following links:

We do not authorise third parties to use or disclose your personal information except for the purpose of providing the service we request from them. All third parties, which we disclose your personal information to, are subject to the New Zealand Privacy Act 2020 – to protect your information from unauthorised use or disclosure.

We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of Personal Information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your Personal Information, you acknowledge that

  • there are security and privacy limitations of the Internet which are beyond our control;
  • the security, integrity, and privacy of any and all information and data exchanged between you and Te Rōpū Tautoko cannot be guaranteed; and
  • any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

In the event we become aware that the security of RPM Retail has been compromised or users’ Personal Information has been disclosed to unrelated third parties as a result of externalactivity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make all efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do, we will also post a notice on this website.

Automatic collection of statistical information

We use Google Analytics to collect non-identifying statistical information about your visit to help us analyse usage of, and improve, the website. This information might include:

  • your anonymised IP address
  • the search terms you used
  • the pages you accessed on our site and the links you clicked on
  • the date and time you visited the site
  • the referring site (if any) through which you clicked through to this site
  • your operating system (e.g., Windows 7, Mac OS)
  • the type of web browser you use (e.g. Internet Explorer, Google Chrome, Safari), and
  • other incidental matters such as screen resolution, the language setting of your browser etc.


The website generates persistent cookies for all visitors for the purpose of collecting the statistical information referred to above and to enable other functions of the website such as time-limited notices.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.

You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the features of this website. To learn more about cookies and how to manage them, visit

Email Newsletters

We offer electronic newsletters to which you may subscribe at any time. We are committed to keeping your e-mail address confidential and will not disclose your email address to any third parties except for the purposes of utilising a third party provider to send such emails. We will maintain the information sent via e-mail in accordance with applicable laws and regulations.

We use MailChimp and to send updates to our mailing list. These company’s servers are based internationally, so if you are on our mailing list your information may be disclosed or used in other countries in accordance with their privacy policies.

All e-mails sent from us will clearly state who the e-mail is from and provide clear information on how to contact the sender. You may choose to stop receiving our automated updates by following the unsubscribe instructions included in these emails or by contacting us.

Links to other resources

This website contain links to other resources that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other resources or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each and every resource that may collect Personal Information.

Changes and amendments

We reserve the right to modify this statement or its terms relating to the Website and Services from time to time in our discretion and will notify you of any material changes to the way in which we treat Personal Information. When we do, we will revise the updated date at the top of this page. We may also provide notice to you in other ways in our discretion, such as through contact information you have provided.

Any updated version of this statement will be effective immediately upon the posting of the revised statement unless otherwise specified. Your continued use of this website after the effective date of the revised statement (or such other act specified at that time) will constitute your consent to those changes. However, we will not, without your consent, use your Personal Information in a manner materially different than what was stated at the time your Personal Information was collected.

Terms of use

When using a site feature you must provide your real name and not impersonate anyone else, including falsely representing an affiliation with another person or organisation.

To the fullest extent permitted by law, RPM Retail excludes all responsibility and liability in relation to the website and will not be responsible for errors, omissions or misstatements or be liable for any loss or damage however caused. These Terms and Conditions are governed by the laws of New Zealand and users submit to the non-exclusive jurisdiction of the New Zealand courts.

RPM Retail may change these Terms and this Privacy Statement at any time by posting the amended version on this website. You should regularly review the amended Terms and Privacy Statement. By continuing to access this website, you agree to be bound by the amended Terms and Privacy Statement.

Privacy Policy for RPM service

RPM is an online sales analysis service owned by RPM Retail Ltd which uses Subscribers’ Data to provide smarter management decisions.

This Privacy Policy was last updated on 1 June 2022.

Ownership of the Subscribers’ Data

All Data stored by the Service remains the Subscriber’s property.

​Data Management

The Service will integrate with Data collected from each Subscriber or Authorised User’s computer or head office server. The Service gathers Data by installing a program which first extracts and then transfers the Data to the database used by the Service.

The Data collected is stored securely in a database and is only accessible to RPM staff, approved contractors, Authorised Users and other parties authorised by the Subscriber.  It is the Subscribers’ responsibility to keep their password safe.

Following a cancellation request from the Subscriber, or other termination of the Service, the Data will be permanently removed from the Service within three business days of the effective cancellation date.

​Disclosure of Personal Information

To the extent that we collect and store any “personal information” under the Privacy Act, we will comply with the Privacy Act and only use and disclose such information for the purposes of:

  • administering the Subscriber’s account (including credit checking and debt collection);
  • providing, maintaining and developing the Service;
  • contacting the Subscriber about the Service; and
  • related business purposes of RPM.

Under the Privacy Act the Subscriber has right to access and correct any personal information held by RPM.

​Monitoring usage of the Service

RPM staff and approved contractors can access usage information and the Data to better understand how subscribers are using the Service in order to improve the design and user experience. The Service may also prompt users with suggestions on ways to improve their own use of the system. All usage information is stored in a secure data warehouse facility.

​Sector Results

RPM reserves the right to disclose the results of aggregated Sector data in order to provide commentary on sector performance and promote the Service. A Sector is defined as a collection of businesses which are not affiliated to a group. A Sector may also be comprised of multiple groups, however in this instance, approval will be sought from each groups’ head office prior to any disclosures being made.

Supplier Subscription

A supplier approved by the retail groups’ head office can subscribe to view RPM data on their products for each Subscriber. In this case the supplier staff are Authorised Users.

The Subscribers’ Data is provided securely across the Internet

Servers used in conjunction with the Service have SSL Certificates issued by Go Daddy Secure Certificate Authority, so all Data transferred between Subscribers, Authorised Users and the Service is encrypted. However, the Internet is not in itself a secure environment and the Subscriber’s and Authorised Users browser must support the encryption security used in connection with the Service.

The Subscriber’s browser stores no information that will identify the Subscriber

The Service utilises “cookies” and other technical measures that support the monitoring of traffic patterns and help make subsequent use of the Service more efficient. RPM will not sell or otherwise provide the Subscriber’s personal information to a third party, or make any other use of personal information about the Subscriber for any purpose which is not incidental to the normal use of the Service.

The Subscriber can opt-out of any email communications

RPM sends notifications about the Service along with billing information and other relevant communications to the Subscriber via email. Where appropriate email communication will contain clear and obvious instructions describing how the Subscriber can opt to be removed from the mailing list. RPM will remove the Subscriber upon the Subscriber’s request.

The Service may contain links enabling functionality provided by third-party applications. RPM takes no responsibility for the privacy practices or content of these applications.

This policy may be updated from time to time

RPM reserves the right to change this policy at any time and any amended policy is effective upon the posting on this website. RPM will also make every effort to communicate these changes to the Subscriber via email or notification via the website.

Please read our Terms of Use

Use of the Service is subject to this Privacy Policy and should also be read in conjunction with the Terms of Use which can be viewed at In the event of a conflict or disagreement between this Privacy Policy and the Terms of Use, the Terms of Use will prevail.