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Time For A Change of Model
The current model of community pharmacy is past its use-by date. Everyone knows that there is a shortage of qualified staff, discounters have eroded retail traffic, we have chronic under-funding of dispensing, and dispensary cost structures are rising every year.
Ownership = Leadership
Can your owner-operated pharmacy compete with the advertising of the big discount brands? The answer is “Yes” – but there...
Saying No: The Hardest Skill in Pharmacy Strategy
In the current NZ pharmacy environment, the independent pharmacies that survive will not be the cheapest; they will be the...
Who Do Your Customers Trust?
Health news is now a front-page business. It shapes how people think, shop, vote and behave, and it is moving...
Hope Is Not a Strategy
The great ice hockey player Wayne Gretzky famously said he succeeded in scoring goals by “skating to where the puck...
Seven Trends and Opportunities for 2026 and Beyond
Retail consultant and pharmacist, John Saywell, highlights shifts in the direction of pharmacy and how adhering to these will benefit...
The future of pharmacy
New Zealand’s community pharmacy sector is now stretched to breaking point. Over the last four decades I’ve witnessed a slow,...