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Measure, Plan & Act
Pharmacies have become increasingly complex businesses with multiple revenue streams and profit drivers. One frustration I encounter when working with pharmacy owners is they often lack reliable data on the profitability of different parts of their business. Without this data, there is no way of knowing whether to do more (or less) of specific activities to optimise profits and business value.
Hope Is Not a Strategy
The great ice hockey player Wayne Gretzky famously said he succeeded in scoring goals by “skating to where the puck...
Seven Trends and Opportunities for 2026 and Beyond
Retail consultant and pharmacist, John Saywell, highlights shifts in the direction of pharmacy and how adhering to these will benefit...
The future of pharmacy
New Zealand’s community pharmacy sector is now stretched to breaking point. Over the last four decades I’ve witnessed a slow,...
Reimagining Retail
Article featuring insights from John, written by Paulette Crowley for Pharmacy Today – September 2025.
Core Range: The Power of Reducing Retail Choice in Pharmacies
If you step into a typical pharmacy today, you are likely to find an overwhelming array of products and brands...
The Wellness Wave
Nutritional health supplements have become the largest area of pharmacy retail sales, replacing cosmetics which have all but disappeared from...