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Stop competing with discounters – Change the game
Corporate discount pharmacies win on lowest price, biggest range, and heavy promotion. Trying to match them is a losing battle. Independent pharmacy must play a different game, by being the trusted local health professional with a curated, evidence-based retail range and superior clinical service.
The future of pharmacy
New Zealand’s community pharmacy sector is now stretched to breaking point. Over the last four decades I’ve witnessed a slow,...
Reimagining Retail
Article featuring insights from John, written by Paulette Crowley for Pharmacy Today – September 2025.
Core Range: The Power of Reducing Retail Choice in Pharmacies
If you step into a typical pharmacy today, you are likely to find an overwhelming array of products and brands...
The Wellness Wave
Nutritional health supplements have become the largest area of pharmacy retail sales, replacing cosmetics which have all but disappeared from...
Working with Gen Z
As business leaders, we always need to foster staff engagement to create a premium customer experience.
Centralised Systems = Local Success
There is a lot to be gained by centralising essential services such as roading and rail, law enforcement, emergency services,...