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Measure, Plan & Act
Pharmacies have become increasingly complex businesses with multiple revenue streams and profit drivers. One frustration I encounter when working with pharmacy owners is they often lack reliable data on the profitability of different parts of their business. Without this data, there is no way of knowing whether to do more (or less) of specific activities to optimise profits and business value.
Working with Gen Z
As business leaders, we always need to foster staff engagement to create a premium customer experience.
Centralised Systems = Local Success
There is a lot to be gained by centralising essential services such as roading and rail, law enforcement, emergency services,...
Pharmacies must work together for success
In a country the size of New Zealand, there is a lot to be gained by centralising essential services such...
10 Things Successful Pharmacies Do
The following is a list of 10 areas that the most successful community pharmacies are doing well, that you should...
Your Pharmacy’s Professional Brand
Your pharmacy’s brand encompasses everything from physical appearance to customer interactions, and it directly impacts on customer trust and business...
Out-of-Stock Woes: A Prescription for Retail Success
In the challenging world of pharmacy retail, empty shelves are more than just an eyesore—they’re a symptom of a deeper...