Featured Post
Feedback is the Breakfast of Champions
Why do we keep the score in sports games and hundreds of other games and activities? Because visible, relevant measurement of results can change behaviours.
Out-of-Stock Woes: A Prescription for Retail Success
In the challenging world of pharmacy retail, empty shelves are more than just an eyesore—they’re a symptom of a deeper...
25 Tips for your pharmacy to THRIVE in 2025
As we start 2025, independent community pharmacies face both challenges and opportunities. Here are my 25 tips to help your...
20 Top Sellers in Pharmacy in 2024
As we enter 2025, our RPM Retail data* reveals the top-selling selling retail products in 2024 across various categories in...
Community Pharmacy: Adaptation for Success
The pharmacy industry has experienced a “perfect storm” which has led to reduced job satisfaction, reduced business value and increased...
Advice for a winning retail strategy
When your retail business is facing challenges and the future is uncertain, how do you decide what to do? Change...
How to improve retail customer satisfaction
Customer satisfaction is the number one indicator of long-term business success – but it can be difficult to measure and...