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Measure, Plan & Act
Pharmacies have become increasingly complex businesses with multiple revenue streams and profit drivers. One frustration I encounter when working with pharmacy owners is they often lack reliable data on the profitability of different parts of their business. Without this data, there is no way of knowing whether to do more (or less) of specific activities to optimise profits and business value.
25 Tips for your pharmacy to THRIVE in 2025
As we start 2025, independent community pharmacies face both challenges and opportunities. Here are my 25 tips to help your...
20 Top Sellers in Pharmacy in 2024
As we enter 2025, our RPM Retail data* reveals the top-selling selling retail products in 2024 across various categories in...
Community Pharmacy: Adaptation for Success
The pharmacy industry has experienced a “perfect storm” which has led to reduced job satisfaction, reduced business value and increased...
Advice for a winning retail strategy
When your retail business is facing challenges and the future is uncertain, how do you decide what to do? Change...
How to improve retail customer satisfaction
Customer satisfaction is the number one indicator of long-term business success – but it can be difficult to measure and...
Customer Demand
Data-driven retailing will lead to satisfied customers and more sales. Knowing what to stock and what to recommend is one...