Featured Post
Stop competing with discounters – Change the game
Corporate discount pharmacies win on lowest price, biggest range, and heavy promotion. Trying to match them is a losing battle. Independent pharmacy must play a different game, by being the trusted local health professional with a curated, evidence-based retail range and superior clinical service.
Community Pharmacy: Adaptation for Success
The pharmacy industry has experienced a “perfect storm” which has led to reduced job satisfaction, reduced business value and increased...
Advice for a winning retail strategy
When your retail business is facing challenges and the future is uncertain, how do you decide what to do? Change...
How to improve retail customer satisfaction
Customer satisfaction is the number one indicator of long-term business success – but it can be difficult to measure and...
Customer Demand
Data-driven retailing will lead to satisfied customers and more sales. Knowing what to stock and what to recommend is one...
Pharmacies Sales Slump in June
Pharmacies experience the biggest retail sales slump since COVID lockdowns
Check Your Triple Bottom Line
For your small business to be sustainable in the long term, it should not only focus on financial returns but...